Job Experience
Advertising, Media, Film
OPERATIONS MANAGER AND HEAD OF CLIENT SERVICES, Mile Inn, July 2018 – August 2020
In my role as Operations Manager and Head of Clients Services at Mile Inn, a boutique media company. Having a strong relationship with clients as well as staff was a key component to this role. I was responsible for helping to set the tone and establishing the culture of the office and then reinforcing ways to maintain it. Having this positive family-like culture influenced the way we worked together as well as the way in which individual staff were treated on a daily basis. Additionally, I guaranteed that the needs of our clients, our staff, the company, and our building were met. To give you some examples of the range of my role: I ensured that the studio had the necessary facilities/equipment. I re-designed and oversaw the renovations of work suites, new company offices and the main lobby. I was developing a new accounting process that would be cohesive between multiple sister companies. I managed all of those companies’ credit cards and statements. Organizing and preparing expense reports was also my responsibility. I oversaw the operational budgets (quarterly/annual) and made sure each of the companies were adhering to them. I also on-boarded new staff and hired/oversaw our client service employees both for the day-to-day sessions as well as for events.
In Client Services, I ensured that every client was greeted and their needs were met as they walked through the door. I would keep track of special days like birthdays and promotions and have special desserts and/or drinks ready for them.
In the facility, I coordinated the building vendors by maintaining great working relationships with our cleaners, repair people, pest control, snow removal, HVAC, and shredding services, to name a few. I acted as liaison to the building management, dealing with issues that may arise with parking, facilities, and common spaces. I also maintained a well stocked inventory of office supplies, stationary, groceries and First Aid areas. I understood the need for our office to run smoothly and feel like a family. Our clients recognized this positive culture which reinforced trust that their business was in the right hands.
POST PRODUCTION PRODUCER, Smith. Creative and Finishing — November 2014 - December 2015 Crush Inc. — January 2012 - November 2014
COORDINATOR / JUNIOR PRODUCER, Crush Inc., June 2011 - January 2012
RECEPTIONIST/OFFICE ASSISTANT, Crush Inc., June 2010 - June 2011
My post production career started with Crush/Smith, as a Receptionist where I managed the company's front desk, by fielding phone calls, greeting visitors, clients, couriers. Soon after I became a Co-ordinator, responsible for assisting staff with the scheduling/booking/catering of meetings. After a year-and-half I became a Producer, responsible for overseeing all aspects of post, within editorial, colour grading, CG, design, audio and VFX/Online. I managed assets received from other companies as well completed in-house. I worked collaboratively with artists, agencies, clients and other team members to ensure feedback was incorporated and needs were addressed to deliver the best quality projects on-time and on-budget. Projects included television shows, films, advertising campaigns, interactive displays and music videos. In the 5 years working for this company I honed my skills in organization, time management and the ability to prioritize and complete multiple projects and tasks at the same time. I also have a proactive, analytical and efficient approach to problem-solving. These roles have encouraged me to build meaningful relationships with clients and employees, have a critical eye for detail, the ability to wear many hats, foresee any problems and find ways to solve them. This is why, many times, agency producers would ask for me, by name, to produce their projects. While I have a great respect and understanding for producing, I found my passion was with the inner workings of the office place and supporting my co-workers. This is why I made the switch to Admin/Operations.
Craft Beer
BOTTLE SHOP/TAPROOM SERVER/BREW ASSISTANT, Bellwoods Brewery, November 2015 - August 2017
PACKAGING & CELLAR LEAD/OFFICE MANAGER, Rainhard Brewing Co., August 2017 – March 2018
GENERAL MANGER, Halo Brewery, April 2018 – July 2018
In the beer industry I was a retail manager, general manger, and a packaging/cellar lead amongst many other roles. I was passionate about the product and therefor needed to be as educated as I could. This shows i’m a self starter, and self motivated. This made me an asset in the tasting room (bartender)! I loved talking to customers, educating them in a disarming way, getting to know them, building relationships and a community with regulars and industry people. As a manager I had to keep both my staff’s and companies interest a priority. I had to be the example of how work could be efficient and enjoyable, while still driving sales.
Retail
CSR/ASSISTANT MANGER, Rogers Plus, 2005 - 2010
For my earliest retail experience I worked at a few Rogers locations, including Head Office and both a CSR and Assistant Manager. I demonstrated excellent customer service, and leadership while activating wireless and cable services, selling Blue Jays tickets, assisting with bill payments and using my vast knowledge in film to help with movie rentals, I know that really dates me!!